Who Is WPI?
We strive to provide you with the best products and service at cost-effective prices.
Quality Products and Service
You are at the forefront of our continued evolution as a company. After over 50 years in business, we are renewing our commitment to provide you with the best quality products and services at cost-effective prices. We have implemented measures such as our ISO-9001:2015 certification throughout our home office and production facility to improve our efficiency and ensure quality. We also have invested in six sigma certifications with continuous effort to improve processes within the organization.
Dedicated Account Manager - Experience the difference. Dedicated and passionate people are ready to assist you. You get to know your personal account manager, who will become your single point of contact and will help you with your product and solutions needs.
Technical Support - If you ever have an issue with a WPI product, our technical support team is ready to offer assistance by email or phone.
We strive to provide you with quality products at the best prices so that you can get more value for less. Our core values are driven by a desire to empower you to fulfill your scientific ideas.
Cultivate a quality-focused culture that inspires participation and promotion of quality responsibilities among all employees and suppliers through standard processes, regulatory compliance, training, mentoring, effective communications, and well-defined goals.
Develop mutually beneficial relationships with our customers based on our dedication to designing and developing unique and relevant solutions to their needs and providing products with zero defects. Advocate continual improvement in efficient business processes, customer satisfaction, and profitability.
WPI is dedicated to cultivating a quality-focused culture that inspires participation and promotion of quality responsibilities among all employees and suppliers through standard processes, regulatory compliance, training, mentoring, effective communications, and well-defined goals.
We focus on developing mutually beneficial relationships with you, our customer, based on our dedication to designing and developing unique and relevant solutions to your needs and providing products with zero defects.
Our quality management system advocates continual improvement in efficient business processes and customer satisfaction.
With over 50 years in business, WPI's ISO 9001:2015 certification is yet another way for us to demonstrate our commitment to you.
What is ISO
ISO 9001:2015 is an International standard that specifies requirements for a quality management system that companies can use to demonstrate their ability to consistently provide quality products and services to their customers.
Previously certified to the 2008 standard, in 2017 WPI successfully re-certified to the revised 2015 standard. With more emphasis on a process approach to quality, the new standard encourages companies to use the following guidelines to measure and monitor their business processes:
- PDCA – Plan, Do, Check, Act – the Deming Cycle provides a method for organizations to continuously improve all aspects of the business
- Risk Management – prepare for and minimize risks
- Opportunity Management – seek out opportunities to provide more value to customers
- Leadership Commitment – supported by Management, our employees are empowered to provide the best products and services to our customers
Monitoring Our Processes
WPI continuously monitors the working processes to ensure that quality is assured.
Routine Audits of ISO 9001 Processes
Audits are carried out to ensure that the quality of our processes in place comply with ISO 9001 standards. The goal of our audits is to continually make improvements of internal processes and increase customer satisfaction.